Installation and Hardware FAQs
Installation & Setup Knowledge Base
This article covers everything from hardware installation timelines to post-install support, ensuring your facility is ready for a seamless launch.
1. Installation Timelines
Installation speed depends on the complexity of the hardware being installed.
| Device Type | Estimated Time Per Cart |
| Classic Installed (With or without Cart Stop) | 30 Minutes |
| 2Way Screens (No Cart Stop) | 60 Minutes |
| 2Way Screens (With Cart Stop) | 90 Minutes |
2. Course Requirements for Technicians
To ensure a professional and efficient install, the facility must provide:
Work Station: A well-lit, indoor area with enough space to move carts freely.
Assembly Area (2Way Only): A 6–8 foot table for component layout and bracket building.
Climate Control: Protection from inclement weather; a heated area or space heater is required for below-freezing climates.
3. Geofencing Best Practices
Geofences are the digital boundaries of your course. Note: Clients are responsible for drawing their own geofences due to their intimate knowledge of the property.
Timing
Wait for Data:
NEVER draw geofences prior to installation.The 2-Week Rule: Best practice is to wait two weeks post-installation. This allows the system to collect real-world location data to ensure mapping alignment.
Strategy
Start Small: Begin with Greens, Parking Lots, Residential Areas, and Property Entrance/Exits.
Customer Experience: Take geofencing slow to allow players to adapt to the new environment without being overwhelmed by alerts.
4. The Installation Process & Sign-Off
Day 1: Setup & Pilot
Technicians perform an inventory crosscheck.
Initial installation is completed on one cart followed by a full system check (usually takes most of the morning).
The Tagmarshal Champion must sign off on the initial installation.
Final Day: Handover
The Tagmarshal Champion is required to sign off that the system is fully operational before the tech team leaves the property.
5. Testing Protocols
We test the following features before completing the job:
Classic Devices: Geofence buzzers and round-triggering accuracy across all 18 holes.
2Way Screens: Messaging, F&B ordering, advertisements, and dashboard broadcast alerts.
6. Classic Mobile Tag Implementation
For facilities using Mobile Tags (for walkers or bags):
Charging: Charge tags overnight upon delivery; they are ready the next day.
Deployment: Place tags in the green Tagmarshal Pouch. You may write the tag number on the pouch for tracking.
Retention: * Set up "Exit" geofences to alert staff if a tag leaves the property.
Place a "Drop-Box" at the 18th green for easy returns.
Note: Lost or missing tags are not covered under warranty.
7. Training & Support
Post-Installation Support
If you need assistance after the technicians have left:
TagAssist: Use this AI Assistant for immediate answers to basic training and troubleshooting questions.
- Log a ticket Online: Visit
Email: Contact
support@tagmarshal.com(CC your Customer Success Associate).
Training Resources
- Tagmarshal Academy:Register here for comprehensive training and certification.
Ongoing Help: Reach out to your CSA once training is completed for specialized support.
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