Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly.
The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save time on frequently asked questions.
Every action that you can perform with respect to a ticket has a corresponding keyboard shortcut. With these, you can optimize the time you spend on each ticket. (And the shortcut to access these shortcuts is Shift + ? ).When you need to quickly consult a colleague, you can tag them in a ticket comment without having to leave this screen. That's like a quick chat, without even leaving your place, and with the full context of the ticket.
With these, you're good to go.
Go on, save the world from bad customer service!
Related Articles
Logging a Support Ticket
All tickets should be logged using the form available at https://www.tagmarshal.com/support/ The request or title of the query should be clear and informative to allow for easy processing and searching. Eg. Pebble Beach requires troubleshooting on ...
Teesheet not working, teesheet blank or teesheet missing names & times
Teesheet, not working, teesheet blank or teesheet missing names & times To save time when submitting a ticket for this issue, can you please provide our support team with a screenshot of the tee times page on your provider's end, so we can compare it ...
Mobile Tag Not Operating - Support Troubleshooting
When a Tag is not operating as expected, providing accurate device information helps our support team troubleshoot efficiently. This article explains what information to provide and where to find it. When reaching out to support or logging a ticket, ...
Cart 2Way Screens Blank or Not Turning On
If your cart screen is blank/black or the screen isn't turning on, please gather the following details to provide support and our technical team when logging your ticket to speed up the process. This information will help us narrow down the issue ...
Tag Troubleshooting - Tags not connecting
If your tag is not connecting, tracking or showing inactive, please follow these steps: Charge the device Ensure the tag is placed on a 1-to-1 charger overnight instead of the multicharger for a full charge. Reconnect the device Take the tag outside ...