How to Provide Tag Number and IMEI for Support – Tag Troubleshooting

Mobile Tag Not Operating - Support Troubleshooting

When a Tag is not operating as expected, providing accurate device information helps our support team troubleshoot efficiently. This article explains what information to provide and where to find it.

When reaching out to support or logging a ticket, please provide:

  • Tag Number – Found on the front of the device

  • IMEI Number – Found on the label on the back of the device

  • Reason for Contact – please provide a description of the issue so that we can assist you to the best of our abilities.

Providing these details ensures we are troubleshooting the correct device and can offer a faster, more accurate resolution.

Video Guide: For a visual guide on locating your Tag number and IMEI, watch our step-by-step video here

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