Scenario: tags fail to activate during play. This type of failure can stem from multiple sources, including network connectivity, device configuration, or backend system limitations. The issue may not be with the tags themselves or the course infrastructure but with the underlying communication network enabling the tags to function.
Please investigate the possibility of systemic failure across the entire course, meaning there may be a centralized issue rather than isolated device malfunction. Often, when multiple tags fail simultaneously, the problem is not with the individual units but with the network or SIM card infrastructure supporting them.
Upon investigation, it may be confirmed that multiple device SIM cards were suspended. This suspension disrupted the communication link between the tags and the Tagmarshal cloud platform, rendering the tags unable to register or activate during play.
The suspension of SIM cards means that even though tags are physically present and powered on, they can not send or receive data. As a result, the system perceives them as inactive or non-responsive, leading to the widespread activation failure.
Once simcards are reactivated by the support team, the tags will reconnect.
It is important to note that reactivation is not always instantaneous. Depending on the network provider and the specific suspension reason, there may be a brief delay before the SIM cards are fully operational.
To prevent similar issues from occurring in the future, golf course operators should implement a proactive monitoring strategy. Here are key steps to ensure continuous tag functionality:
Set up automated alerts or schedule weekly checks to verify the status of all SIM cards in use. Most network providers offer dashboards or APIs that allow real-time monitoring of SIM health, data usage, and service status. Tagmarshal also provides a centralized admin portal where users can view the status of all connected devices and SIMs.
Ensure that all service plans are active and payments are processed on time. Even a minor delay in billing can trigger automatic suspension. Consider setting up auto-renewal or payment reminders to avoid lapses.
Use the Tagmarshal platform to review connectivity logs and device activity reports. These logs can help identify early signs of network instability, such as repeated disconnections or failed handshakes between tags and the server.
Treat the tag system like any other critical course technology. Include SIM card checks, firmware updates, and network performance reviews as part of your monthly or quarterly maintenance routine.
Even after SIM cards are reactivated, some users may still experience activation issues. If tags remain unresponsive, follow these troubleshooting steps:
If the issue persists after these steps, contact Tagmarshal support with the device IDs and timestamps of the failure. This information helps the support team diagnose whether the problem lies in the device, network, or backend system.
By staying proactive, reviewing system status regularly, and understanding the role of SIM cards in tag functionality, course operators can ensure that their tagging systems remain reliable, accurate, and ready for every round of play.
If you’re experiencing similar issues, don’t hesitate to reach out to Tagmarshal support.