Troubleshooting Geofence Updates

Troubleshooting Geofence Updates (Classic Installed devices/ classic carts)

Troubleshooting Geofence Updates

This delay is possibly not a malfunction but a result of how the device processes new location boundaries. For the geofence data to download and be applied accuately, you require both a stable network connection and sufficient time.

To ensure timely updates, it is critical that carts are powered on and actively on the course (needs to move at least 100meters) when geofence changes are implemented. If carts are left off the course or powered down during updates, the system cannot initiate the download process. Even when carts are on the course, please be aware that signal strength varies across different areas—especially in wooded or hilly sections—so the download time can range from 15 minutes to over an hour.

For this reason, it is strongly recommended to apply any geofence changes at least two hours before the start of play.

This buffer allows the system to complete the sync process across all carts, minimizing the risk of unexpected behavior during rounds. After the update window, a quick verification check—such as driving a few holes and confirming that the buzzers activate at the correct locations—can help catch any anomalies early.


Best Practices for Optimal Geofence Performance

  • Schedule updates in advance: Always apply geofence changes at least two hours before play begins (or the night before). This gives the system ample time to sync across all carts, especially in areas with weaker signal strength.
  • Keep carts powered and on course: Ensure carts are turned on and staged on the course during updates. This allows the devices to receive and apply new geofence data in real time.
  • Verify after updates: Conduct a brief check on the course after updates to confirm that buzzers activate at the correct locations and that carts are tracking accurately.

What to Do If Issues Persist

If, despite following these guidelines, you continue to experience geofence inconsistencies, it’s important to reach out to support with detailed information: Please include the cart ID (number), the time of the issue. This enables the support team to analyze the data and determine whether the issue stems from a network delay, a device-specific problem, or a configuration oversight.