How to Track Device Location and Activity History
This guide explains how to use the View Fixes feature to audit a specific device's history.
This is used for pinpointing when a tag left the property or for auditing specific play times. It also helps locate devices that appear 'stuck' on the course due to a dead battery or connectivity loss, even if they have physically returned to the clubhouse.
You will need the ID number of the tag/device in question.
Step-by-Step Instructions
1. Identify the Target Device
Navigate to your Devices Page.
Search for the specific device ID or number (e.g., "Device 14").
Note the "Last Seen" status to confirm how long the device has been inactive or off-property.
2. Access the Map & Device Information Window
Go to the Map view.
Select the Active menu and click the "Eye" icon to reveal inactive tags.
Click on any available tag on the map.
Note: It doesn't matter which tag you click first; you are simply using this to open the Device Information Window.
Within that window, click View Fixes.
3. Filter for the Specific Device
In the "View Fixes" screen, click the Player Device dropdown arrow.
Deselect the tag that is currently selected.
Search for and Select your target device ID (e.g., Device 14).
4. Set the Timeframe
Click the Date/Time selection area at the top of the window.
Select your start and end dates (e.g., the 14th through the 16th).
Click Apply.
5. Analyze the Activity Timeline
The map will populate with Green Points representing "fixes" (location pings).
To find departure time: Click the points nearest the property exit to see the exact timestamp the device left.
To find start times: Locate the first point where the device entered a specific zone (e.g., the first fairway) to identify their tee time or start of activity.
Troubleshooting & Tips
Finding Inactive Tags: If a device has been gone for days, it will not appear on the map by default. You must click the "Eye"/ viewing icon in the Active list to show inactive devices.
Accuracy: Click on individual green points to see the exact time (down to the minute) that the device was at that specific coordinate.