Last Seen & Last Fix Location
To check when a device was last active as well as it's last location:
-
Navigate to Hardware Manager > Devices.
Here you will see two key details:
Connection Notes
Related Articles
Device Tracker
The Trackmap feature displays a device’s location and fixes during a round. However, if you’d like to view a device’s full location history, including movements both within and outside of a round, you’ll need to use the Device Tracker tool. This ...
Troubleshooting A Walking Tag / Classic Mobile Tag
Troubleshooting – Walking Tag / Classic Tag, Mobile Tag 1. Initial Checks Confirm the Tag was fully charged overnight: Place & connect each mobile device within your charging station. The Power LED should indicate whether the device is charging or ...
Classic installed Device Hard Reset, Classic Installed Recovery, classic installed unresponsive, cart is beeping, classic installed not responding to power, classic installed device not sending location updates
Classic installed Device Hard Reset, classic installed device not working, Classic Installed Recovery, classic installed unresponsive, Classic Installed not charging, classic installed device not sending location updates, if your cart is beeping ...
Tag Troubleshooting - Tags not connecting
If your tag is not connecting, tracking or showing inactive, please follow these steps: Charge the device Ensure the tag is placed on a 1-to-1 charger overnight instead of the multicharger for a full charge. Reconnect the device Take the tag outside ...
Device numbered incorrectly or renumber, cart number wrong
If a device is numbered incorrectly or you would like to have a device renumbered, our team will require the full IMEI number along with the new device number you would like it to be changed to. Example Current Device Number: 25 IMEI: 863717050219901 ...