Using the TrackMap feature

The TrackMap feature allows you to analyze and visualize player movement, investigate pace-related issues, and address player complaints effectively. 

Accessing the TrackMap Feature

From the Live Map

• Open the Live Map.
• Click on a tag to open the sidebar.
• Locate and select “View Round” below the pace wheel.
• A new window will open showing the TrackMap with the tag’s complete round path.

From the Main Menu

• Go to Menu > Management > Analytics Hub.
• Alternatively, access TrackMap via the Player Overview page or Round Report in the Analytics section.

Navigating and Understanding TrackMap Data

Viewing Round Progress

• Each round is displayed as a series of color-coded dots representing tag positions across the course.
  • Par 4 and 5 holes: Three dots — Tee, Fairway, and Green.
  • Par 3 holes: Two dots — Tee and Green.
• Use these indicators to identify movement patterns and potential bottlenecks.

Accessing Recent Fixes

• From the tag sidebar on your Live Map, click Recent Fixes to view detailed GPS locations reported during the round.

Reviewing Detailed Information

• Click any dot on the TrackMap to view:
  • Tag number
  • Pace coordinates and color
  • Pace information
  • Timestamp and location
  • Battery percentage

Investigating Player Complaints About Slow Rounds

1. Acknowledge the Player’s Concern

• Thank the player for bringing the issue to your attention.
• Confirm the date and tee time of their round.

2. Locate the Round

• In TrackMap, use the date filter to select the relevant day.
• Identify and click on the player’s tee time to view detailed round data.

3. Analyze Round Performance

• Review the total round time in the sidebar.
• Compare it with the goal time for your course to determine if delays occurred.
• Use the TrackMap view to visually identify slow segments.

4. Identify the Cause of Delays

• Look for orange markers (holes where the group lost time) and purple/magenta markers (groups affected by others).
• Check for geofence breaches that might have slowed pace.
• Review any staff interventions or interactions logged during that round.

5. Communicate Findings

• If the round was near goal time, explain that data shows the round was within normal limits.
• If there were genuine delays, acknowledge them and offer solutions or reassurances.
• Emphasize that Tagmarshal’s system provides objective data to ensure fairness and transparency.

6. Avoid Misuse of Data

• Use round data as a tool for education, not confrontation.
• Focus on improving the player experience and maintaining trust.

Sharing Track Maps

• Click Share in the TrackMap sidebar.
• Enter the recipient’s email address and confirm before sending.
• Shared TrackMaps can be used internally for staff review or externally for player communication.

Additional Access Points

You can also access TrackMaps via:

• Menu > Management > Round Report
• Player Overview
• Analytics Hub

Cautionary Notes

• Always confirm the correct email recipient before sharing a TrackMap.
• Avoid over-apologizing without reviewing the data first.
• Ensure device battery levels are sufficient for accurate data capture.
• Keep conversations data-focused and professional, avoiding personal blame.

Tips for Efficiency

• Familiarize yourself with the Live Map layout and sidebar tools for faster navigation.
• Use consistent, empathetic phrasing when discussing data with players.
• Keep a record of common delay patterns to identify recurring issues.
• Regularly check for updates or enhancements to the Tagmarshal platform to optimize performance.

The TrackMap feature empowers golf operations teams to manage pace proactively, resolve complaints confidently, and maintain transparency with players.

By combining visual data with strong communication practices, staff can turn potentially negative interactions into opportunities to reinforce the club’s commitment to a great pace of play and exceptional player experience.