Walking Tags - Locate IMEI
You can find the IMEI number on the back of the device on a white label.
The IMEI number is unique to that device and is used for renumbering tags, troubleshooting, and device confirmation.
Related Articles
2Way Screens - How to Locate an IMEI number
For the 2-way screens, the IMEI is located at the back of the screen, near the top, on a white label. If the number isn't legible or the label has fallen off, please follow the steps below: Press the middle button at the bottom of the screen 3 times. ...Troubleshooting A Walking Tag / Classic Mobile Tag
Troubleshooting – Walking Tag / Classic Tag, Mobile Tag 1. Initial Checks Confirm the Tag was fully charged overnight: Place & connect each mobile device within your charging station. The Power LED should indicate whether the device is charging or ...Tag Troubleshooting - Tags not connecting
If your tag is not connecting, tracking or showing inactive, please follow these steps: Charge the device Ensure the tag is placed on a 1-to-1 charger overnight instead of the multicharger for a full charge. Reconnect the device Take the tag outside ...Mobile Tag Not Operating - Support Troubleshooting
When a Tag is not operating as expected, providing accurate device information helps our support team troubleshoot efficiently. This article explains what information to provide and where to find it. When reaching out to support or logging a ticket, ...Mobile Tag Not Charging: Steps to Identify the Fault
When a Tag doesn’t charge, it can interrupt operations. This article will help you quickly identify the cause of the charging issue by walking you through simple troubleshooting steps. By testing the Tag, cable, and charging bay individually, you can ...