Troubleshooting Your Charging Bay - Tags Not Charging

Troubleshooting Your Charging Bay - Tags Not Charging

If your Tags are not charging properly, it’s important to identify whether the issue lies with the Tag, the charging cable, or the charging bay. This guide walks you through step-by-step troubleshooting to determine the cause and take the appropriate action.

Step-by-Step Troubleshooting:

  1. Check the charging bay:

    • Ensure the charging bay is plugged in.

    • Confirm that the power light on the charging bay is on.

  2. Test the Tag on a different cable:

    • If a Tag is not charging, plug it into another cable on the same charging bay.

    • If it charges, the original cable may be faulty.

  3. Test the port:

    • Use a different cable in the port where the Tag was not charging.

    • If the Tag charges, the previous cable is at fault, and replacement cables will be needed.

  4. Replace the charging bay if needed:

    • If the Tag still doesn’t charge after testing different cables, the charging bay itself may need replacement.   

- Please note the older Mobile tags can be charged with a regular USB cable (if a cable replacement is needed) and the newer Tags can be charged using a USC cable. 

Video Guide:
For a visual walkthrough of troubleshooting charging issues, watch our step-by-step video here

    • Related Articles

    • Mobile Tag Not Charging: Steps to Identify the Fault

      When a Tag doesn’t charge, it can interrupt operations. This article will help you quickly identify the cause of the charging issue by walking you through simple troubleshooting steps. By testing the Tag, cable, and charging bay individually, you can ...

    • Troubleshooting A Walking Tag / Classic Mobile Tag

      Troubleshooting – Walking Tag / Classic Tag, Mobile Tag 1. Initial Checks Confirm the Tag was fully charged overnight: Place & connect each mobile device within your charging station. The Power LED should indicate whether the device is charging or ...

    • Tag Troubleshooting - Tags not connecting

      If your tag is not connecting, tracking or showing inactive, please follow these steps: Charge the device Ensure the tag is placed on a 1-to-1 charger overnight instead of the multicharger for a full charge. Reconnect the device Take the tag outside ...

    • Mobile Tag Not Operating - Support Troubleshooting

      When a Tag is not operating as expected, providing accurate device information helps our support team troubleshoot efficiently. This article explains what information to provide and where to find it. When reaching out to support or logging a ticket, ...

    • Handling, Tracking, and Collecting Classic Tags

      1. Preparation and Distribution Before the first tee time, the Outside Operations staff must ensure all equipment is field-ready. Pre-Check: Verify that every mobile tag is fully charged, functional, and packaged in its water-resistant case. ...