Troubleshooting Your Charging Bay - Tags Not Charging

Troubleshooting Your Charging Bay - Tags Not Charging

If your Tags are not charging properly, it’s important to identify whether the issue lies with the Tag, the charging cable, or the charging bay. This guide walks you through step-by-step troubleshooting to determine the cause and take the appropriate action.

Step-by-Step Troubleshooting:

  1. Check the charging bay:

    • Ensure the charging bay is plugged in.

    • Confirm that the power light on the charging bay is on.

  2. Test the Tag on a different cable:

    • If a Tag is not charging, plug it into another cable on the same charging bay.

    • If it charges, the original cable may be faulty.

  3. Test the port:

    • Use a different cable in the port where the Tag was not charging.

    • If the Tag charges, the previous cable is at fault, and replacement cables will be needed.

  4. Replace the charging bay if needed:

    • If the Tag still doesn’t charge after testing different cables, the charging bay itself may need replacement.   

- Please note the older Mobile tags can be charged with a regular USB cable (if a cable replacement is needed) and the newer Tags can be charged using a USC cable. 

Video Guide:
For a visual walkthrough of troubleshooting charging issues, watch our step-by-step video here

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